Professional Development Australia-handle receipt and dispatch of info

Select Industry
Handle receipt and dispatch of info

This course provides an overview of skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail.

How to manage receipt/dispatch of mails and classify files/records?
This course calls attention to how a well-timed and properly managed correspondence can save a lot of your valuable time. Mail services at the source end should categorise the mails as official or unofficial and must label them properly to ensure that undelivered mails return to the sender. In addition, the course deems company files and records as its valuable assets and stresses on taking a careful approach to safeguard them. You must also classify records depending on their accessibility and storage. Making a note of the activity level of a record helps establish its retention schedule to allow efficient filing, retrieval, maintenance, and disposal. With concerns like this and many more, this course complements your record management strategy.


This course discusses:
• Functions of mail services
• Addressing and classifying various types of mails
• Classifying files and records
• Establishing a file management system
• Records retention
• Recording messages and taking appropriate action on messages within an appropriate time period






For the online delivery option, you will need to have access to a computer with an internet connection.



Your enrolment is valid for a period of twelve months.



1 online multi-choice assessment



CPD Hours - 1



Enrol Now

Student Info – AAMC Training Policies

Do you qualify for Credit Transfer /RPL


  • Suite 1, 445 Melbourne Road,
    Newport, VIC 3015

    Phone: + 61 3 9391 3643
    Fax: + 61 3 9391 3903

System Requirements

  • What computer and software will be needed?
    • Windows XP or Linux based computer with internet connection.
    •  Internet Explorer 8.0 and above OR Mozilla Firefox
    •  Quick Time Player 4 and above
    •  Acrobat reader 6 and above
    •  Adobe Flash Player
    Download speeds
    •  Min 2 Mbps or above speed is required for running video