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Finance Broking Australia-fbaa banking code of practice_sep19v1

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Financial Abuse Awareness Education
Banking Code of Practice

This Financial Abuse Awareness Education course provides information about the Banking Code, the key provisions that relate to mortgage brokers and guidance to help you better identify potential financial abuse.

Members of the Australian Banking Association (ABA) agree to abide by the ABA’s Banking Code of Practice (Banking Code). The Code was updated in July 2019 and changes include requiring the establishment and maintenance of appropriate processes to identify and deal with customers who may be in vulnerable circumstances.

After completing the course, you will:

  • Understand what the Code is and who it is designed to benefit
  • Understand the Code’s obligations and your responsibilities in relation to co-borrowers and guarantors
  • Recognise the circumstances where customers may experience vulnerability
  • Better identify potential financial abuse
  • Enhance your understanding of what lenders expect from you if you have identified financial abuse.



For online delivery you will need access to a computer with an internet connection.



Your enrolment is valid for a period of twelve months.



1 online multi-choice assessment



CPD Hours - 0.5

Enrol Now

Student Info – AAMC Training Policies

Do you qualify for Credit Transfer /RPL


  • Unit 1, 421 Blackshaws Road,
    Altona North, Victoria 3025

    Phone: 1300 2262 33
               1300 AAMC ED
               +61 3 9391 3643
               +61 8 9344 4088


System Requirements

  • What computer and software will be needed?
    • Windows XP or Linux based computer with internet connection.
    •  Internet Explorer 8.0 and above OR Mozilla Firefox
    •  Quick Time Player 4 and above
    •  Acrobat reader 6 and above
    •  Adobe Flash Player
    Download speeds
    •  Min 2 Mbps or above speed is required for running video