Business & Management Australia-process customer complaints

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Process customer complaints

This course provides an overview on how to handle formal and informal negative feedback and complaints from customers.

How should I process customer complaints?
A business can keep sound health with the blessings of its customers. A business can grow if it deals with its most offending customers with the gentlest tactics. After a point, unhappy or unsatisfied customers can escalate the matters to the extent that they are unwilling to get what they started out wanting. All interactions with the customers should be intended to resolve customer complaints to dodge negative consequences. This course teaches you the approach to take to tackle the problem methodically:
• How to develop understanding towards hostile customers?
• How to take control of hostile situations?
• The more specific do’s and dont’s in hostile situations?
• Finding the most appropriate imminent solution to the problem?






For the online delivery option, you will need to have access to a computer with an internet connection.



Your enrolment is valid for a period of twelve months.



1 online multi-choice assessment



CPD Hours - 1



Enrol Now

Student Info – AAMC Training Policies

Do you qualify for Credit Transfer /RPL


  • Suite 1, 445 Melbourne Road,
    Newport, VIC 3015

    Phone: + 61 3 9391 3643
    Fax: + 61 3 9391 3903

System Requirements

  • What computer and software will be needed?
    • Windows XP or Linux based computer with internet connection.
    •  Internet Explorer 8.0 and above OR Mozilla Firefox
    •  Quick Time Player 4 and above
    •  Acrobat reader 6 and above
    •  Adobe Flash Player
    Download speeds
    •  Min 2 Mbps or above speed is required for running video

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