Business & Management Australia-deliver and monitor a service to customers

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Deliver and monitor a service to customers

This course provides an overview on how to identify customer needs and monitor service provided to customers.

What are the essentials of handling and maintaining customer relationships?
Consumers have become more aware and selective. They are unwilling to repeat business with companies giving less than excellent service. This course is a valuable guide to determine the factors supporting your service or product that will be significant in delivering the ultimate product or service for your customer. No matter how satisfactorily you are able to define the needs and expectations of your customers, getting feedback is part of the relationship between supplier and customer and should be continuous. This course is a comprehensive channel that caters to the guidelines on:
• Identifying customers and their needs and wants
• The implications of receiving suggestions and allegations from customers
• The right medium to use for effective communication and maintain long-term relationship
• Handling customer complaints
• Training staff to make them the best representative of your business
• Teach people to be positive in their practical approach to developing an awareness of customer service in your warehouse
• Finally evaluating the effectiveness of training






For the online delivery option, you will need to have access to a computer with an internet connection.



Your enrolment is valid for a period of twelve months.



1 online multi-choice assessment



CPD Hours - 1



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Student Info – AAMC Training Policies

Do you qualify for Credit Transfer /RPL


  • Suite 1, 445 Melbourne Road,
    Newport, VIC 3015

    Phone: + 61 3 9391 3643
    Fax: + 61 3 9391 3903

System Requirements

  • What computer and software will be needed?
    • Windows XP or Linux based computer with internet connection.
    •  Internet Explorer 8.0 and above OR Mozilla Firefox
    •  Quick Time Player 4 and above
    •  Acrobat reader 6 and above
    •  Adobe Flash Player
    Download speeds
    •  Min 2 Mbps or above speed is required for running video