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Banking / Finance Australia-fbaa banking code of practice_sep19v1

Financial Abuse Awareness Education
Banking Code of Practice

Members of the Australian Banking Association (ABA) agree to abide by the ABA’s Banking Code of Practice (Banking Code). This course has been designed to provide information about the Banking Code, the key provisions that relate to mortgage brokers and guidance to help you better identify potential financial abuse.

Financial abuse occurs when someone takes away another person's access to money, manipulates another person’s financial decisions, or uses another person’s money without their consent.

 

Australian Banking Association

The abuser could be a partner, a family member, carer, guardian, or friend. Where the abuser is a partner or family member, the abuse constitutes family violence. Financial abuse is a serious and far-reaching problem that can happen to anyone. However, some people, such as the elderly, people with a cognitive impairment, people with a disability or other vulnerable people are at greater risk, as they are more likely to depend on others for assistance with their financial matters. Financial abuse is about power, control and manipulation of an individual. Financial abuse often occurs with other forms of violence, including physical violence, intimidation and controlling behaviour. The abuse is generally long term and may continue after an individual has left an abusive partner.

Members of the Australian Banking Association (ABA) agree to abide by the ABA's Banking Code of Practice (Banking Code). This course has been designed to provide information about the Banking Code, the key provisions that relate to mortgage brokers and guidance to help you better identify potential financial abuse.

What you will learn

  • Understand what the code is and who is it designed to benefit
  • Understand the Code’s obligations and your responsibilities in relation to co-borrowers and guarantors
  • Recognise the circumstances where customers may experience vulnerability
  • Better identify potential financial abuse
  • Enhance your understanding of what lenders expect from you if you have identified financial abuse

 Course outline

  • Banking code of practice
  • Bank or lender process
  • Understanding the difference between guarantors and co-borrowers
  • What is financial abuse
  • Broker confirmations
  • Vulnerable customer support services

 

COURSE REQUIREMENTS:

For online delivery you will need access to a computer with an internet connection.

 

COURSE DURATION:

Your enrolment is valid for a period of twelve months.

 

ASSESSMENTS:

1 online multi-choice assessment

 

ADDITIONAL INFORMATION:

CPD Hours - 0.5

Enrol Now

Student Info – AAMC Training Policies

Do you qualify for Credit Transfer /RPL

Contacts

  • Unit 6, 421 Blackshaws Road,
    Altona North, Victoria 3025

    Phone: 1300 2262 33
               1300 AAMC ED
               +61 3 9391 3643
               +61 8 9344 4088

    Email: info@aamctraining.edu.au

System Requirements

  • What computer and software will be needed?
    Studying with AAMC Training you will need a computer or mobile device with internet access, ensuring pop-up blockers are turned off for our website. For the best blended learning experience, we recommend the following minimum specifications for your computer system:
    •  At least 128MB RAM
    •  At least 1GB hard drive
    •  56K modem or better
    •  Adobe Acrobat Reader available free from the Adobe website
    •  CD ROM drive
    •  A printer
    •  Microsoft Office 2010 or later
    For PC users
    •  A Pentium I processor or better
    •  Windows 2000 or later
    Recommended browsers: Mozilla Firefox / Google Chrome / MS Internet Explorer 9 or later
    For Mac users
    •  Macintosh G3 or better
    •  OS 9.2 or later
    •  Safari
    For Mobile Devices
    •  Adobe App
    •  An App to allow you to read Microsoft Office documents