Banking / Finance Australia-certificate iii in financial services

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FNS30115 Certificate III in Financial Services

This course is ideally suited for those desiring to increase their understanding of the Financial Services Industry and to develop skills and knowledge appropriate for employment outcomes within the Financial services Industry. The Certificate III in Financial Services provides clients with the entry level qualification for job roles within the Australian financial services market place.

This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as:
• responding to customer enquiries
• sales and service
• maintaining financial records
• performing clerical duties
• applying fundamental skills in banking, credit management, insurance and retail financial services.



Available in all states via:
• Face to face (Classroom)
• Correspondence – online access plus a hard copy of the course manual will be posted to you.
• Online

This course can also be delivered for groups and on demand. Please contact our head office on 08 9344 408808 9344 4088 or for further information.

Regardless of your preferred delivery choice qualified trainers will always be contactable for tutoring and assistance both via email and telephone. Also if have undertaken this course via face to face previously with AAMC and there are any areas you still do not understand you are welcome to return for free to the next available class covering this module.



For all delivery options, you will need to have access to a computer with an internet connection.
There are currently no entry requirements for this qualification.


Your enrolment is valid for a period of twelve months. With reference to “face-to-face” training; participants are guided through the learning material and the assessments are completed by the participant post class time. Hence overall course completion is controlled / directed by the participant.


• 7 online multi-choice assessments
• 9 written assessments


13 Units of competency

Core Units of Competency:
FNSINC301 Work effectively in the financial services industry
BSBWHS201 Contribute in health and safety of self and others
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology

Elective Units of Competency:
BSBCUS403 Implement customer service standards
BSBCUE203 Conduct customer engagement
FNSASIC301 Establish client relationships and analyse needs
FNSASIC302 Develop, present and negotiate client solutions
FNSASIC304 Provide tier 2 general advice in general insurance
FNSASIC305 Provide tier 2 personal advice in general insurance
FNSCUS402 Resolve disputes
FNSSAM301 Identify opportunities for cross selling products and services
FNSSAM401 Sell financial products and services



CPD Points - 12
Post Nominal - Cert.III FS

This course has been endorsed by the Australian National Training Authority and is registered on the Scope of Registration for AAMC Training Group RTO number 51428 to deliver Certificate III in Financial Services.


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  • Suite 1, 445 Melbourne Road,
    Newport, VIC 3015

    Phone: + 61 3 9391 3643
    Fax: + 61 3 9391 3903

System Requirements

  • What computer and software will be needed?
    • Windows XP or Linux based computer with internet connection.
    •  Internet Explorer 8.0 and above OR Mozilla Firefox
    •  Quick Time Player 4 and above
    •  Acrobat reader 6 and above
    •  Adobe Flash Player
    Download speeds
    •  Min 2 Mbps or above speed is required for running video