Terms And Conditions




Course Enrolment Terms & Conditions

(V2.0 21Sept2018)


All enrolments are subject to these terms and conditions and are accepted subject to availability.

The AAMC Training Group Enrolments Policy is available on the company


Course material

Course material for all delivery methods will be provided to students for immediate commencement upon payment of the course.

For all Australian Qualification courses, the student will be required to provide their USI Number prior to being able to commence their course.

For face to face courses, a hard copy manual will also be supplied upon attendance at the designated time and venue for course participation. AAMC Training can mail the course material to students (if requested) prior to attending the classroom element of the course.

For Correspondence courses, a hard copy manual will also be mailed directly to the student.

Course content and material cannot be copied, transmitted to or used by any person other than the course participant without the express written consent of AAMC Training.

Receipt of the course material, whether it be in a manual or online format is deemed to be acknowledgement and acceptance by the student that the course period has commenced.

Course completion guarantee

Once the student has commenced study in their chosen course AAMC Training will guarantee to complete the training and/or assessment within the course duration and will further negotiate the timing for completion of the course if a student is unable to complete the course due to illness or extenuating circumstances. In the instance that the course is superseded by the industry regulator, AAMC Training will work to assist the student to complete the required work prior to the teach-out period or offer a transfer to the equivalent new course.

Fees and charges

Online material and commencement of the course will be in conjunction with pre-enrolment and course commencement payments where applicable. Enrolment in the course is not accepted by AAMC Training until this occurs.  All fees and charges for any other purchase must be paid in full prior to AAMC Training releasing access to the purchaser.

Payments can be made by cheque, credit card or direct credit. All credit card transactions are processed in Australian dollars. GST is not payable on adult education if it is a requirement for employment, however GST will be charged on continual education courses.

Additional Fee Schedule

Course Extension Fee


Duplicate Certificate


Purchase of course manual (if already enrolled on the course)

$50.00 to $150.00

Course Cancellation Fee



A full refund will be made in the event the chosen face to face workshop course does not proceed. If the student chooses to attend another course, the fees will be transferred to that course.


Reason for Refund

Notification requirements


Client withdraws from face to face schedule

In writing, fourteen (14) calendar days or more prior to the course commencement

100% of the course fee (paid by the client) less $147 cancellation fee

Client withdraws from face to face schedule

In writing, within seven (7) to thirteen (13) calendar days prior to the course commencement.

50% of the full course fee
(regardless of how much the Client has already paid) less $147 cancellation fee

Client withdraws from face to face schedule

In writing, less than seven (7) calendar days prior to course commencement.

Nil Refund (IF the cancellation is due to extreme unforeseen circumstances, the refund will be at the discretion of AAMC Training.)

Client withdrawn from the course by AAMC Training Group

After course commencement, due to inappropriate behaviour

Nil Refund

Course cancelled by AAMC Training Group


100% of the course fee (paid by the client) 

Client withdraws from online, correspondence or RPL course

At any point

Nil Refund

If a student chooses to cancel his/her enrolment prior to 14 days of the scheduled course date, a full refund less $147 cancellation fee will be made. A cancellation within 7–13 days of the scheduled date will incur a 50% fee plus the cancellation fee and for less than 7 days’ notice, there will be no refund. If the cancellation is due to extreme unforeseen circumstances, the refund will be at the discretion of AAMC Training. If a refund of fees is requested, AAMC Training will only accept the claim in writing, stating the reasons for the request. Any claim will be assessed fairly and responsibly on its merits.

For Online, Correspondence and RPL courses, no refund is payable by AAMC Training from the point of course commencement.

The AAMC Training Group Refund Policy is available on the company

Tuition Assurance

Should AAMC Training be unable to continue operating a course, ACPET will arrange for any eligible student who has not withdrawn from the course and has not completed units of study and courses of study due to:

  • the course not commencing on the agreed starting date;
  • the course ceasing to be provided after it has started; or
  • the full course not being delivered because a sanction has been imposed on the provider

to be offered enrolment in a course leading to the same, or a comparable, qualification with minimum disruption to studies (or a refund of tuition fees for unused portions of a tuition fee as required under the HESA Act 2003 or if an alternative course cannot be found for NVR registered RTOs).

When a student is relocated, the member receiving the student will make no additional tuition charge for the portion of the course for which the former member provider, who is no longer able to deliver that course, has received payment.

Class Sizes (workshops)

AAMC Training requires a minimum of five (5) students for face to face delivery courses. Should there be less than five (5) students enrolled, the course may be cancelled and the student may transfer to an alternative course date or request a full refund of fees.


If the student is unable to commence the requested workshop, they may transfer to another available course date. These requests must be made at least 3 days prior to the course commencement. You may not transfer your enrolment to another student unless agreed upon by AAMC Training. Online or correspondence students are not permitted to transfer to another course once their selected course has commenced.

Course delivery method

  • Face to Face (Blended learning - classroom and distance)
  • Correspondence
  • Online

Course duration / completion period / assessment procedures

Your enrolment is valid for a period of 12 - 18 months (dependent on course). Within this period you are required to fulfil the following:

  • Examinations and assessments applicable to your chosen course, which may include written tests, role plays, case scenarios, project work and assignments.

Upon commencement of the course if there are queries on aspects of the assessment package, AAMC Training staff will be available to assist in any matter of concern. Throughout the duration of the course, AAMC Training issues regular contact emails offering further assistance should it be required. AAMC Training will guarantee to complete their training and/or assessments within the course duration period. Results will be advised by AAMC Training within 14 days of receipt of the submission. Should the student believe he/she will not complete all the course work, examinations and assignments in the given time period, and their course expires at the end of the given period, the system will offer them the opportunity to extend the course duration (up to an additional 6 months). A course extension fee of $147.00 will be payable.


Certificates will be issued to students who successfully complete their entire course. A Record of Results / Statement of Attainment noting all competencies achieved will be attached.

RPL (Recognition of Prior Learning)

AAMC Training management and staff are committed to supporting Recognised Prior Learning (RPL) enquiries and requests from potential and enrolled students. Enrolling students are supplied with relevant RPL information at initial contact and orientation events prior to commencing the application. Further support is available during the preparation of the submission.

Credit Transfer

AAMC Training recognises Qualifications and Statements of Attainments issued by other Registered Training Organisation upon production and verification of the certified copy of the Qualification or Statement of Attainment.

Privacy Act

AAMC Training’s Privacy Act is available on our website at

Information share

It is an obligation for information collected about you and your enrolment in this Registered Training Organisation (RTO) to be submitted to the Australian Government to inform the Government and its agencies about this RTO’s participation in the Vocational Educational Sector. The information is collected in accordance with the provisions of the Privacy Act 1988. The information collected will be maintained accurately and securely. This information will not be passed onto a third party unless a written authorisation is received from you. You may access this information freely on request.

Student Records

AAMC Training utilises a real-time Learning Management System that is available to students to view their records of progress, certificates and PD statements (7 years) by simply logging on to the students Member Area of the AAMC Training website.

As AAMC Training is a Registered Training Organisation, we are required to keep student records for a period of 30 years. Your records are kept in safe storage and a copy of these can be requested by you throughout this time. No details will be forwarded to any third party unless we receive your consent in writing.

Complaints and appeals procedures

AAMC Training’s complaints and appeals procedures may be viewed on our website at For further information on complaints, grievances and the appeal processes, please contact our Head Office.

Access and equity policies

Disabilities – We respectfully request that you inform AAMC Training prior to course commencement of any special needs that you may have. AAMC Training will endeavour to cater for these needs by ensuring that the venue has suitable access, facilities and amenities. Contact Lisa Ditchburn on +61 8 9344 4088+61 8 9344 4088 to discuss your specific requirements.

Language, Literacy and Numeracy – AAMC Training offers courses and programs that, based on the nature of the content, require a high standard of Language, Literacy and Numeracy (LLN). AAMC Training therefore requires that prior to enrolment, students advise AAMC Training of any Language, Literacy or Numeracy needs that might impair their ability to complete an AAMC Training Course.

AAMC Training does not discriminate against students or potential students who have been identified as having low LLN skills. However, the individual will be referred to a professional organisation specialising in LLN for further assistance.

Ultimately it is the choice of the participant as to whether or not they proceed with the enrolment. In a situation where AAMC Training has advised against proceeding until LLN skills reach an appropriate level, AAMC Training will not be obliged to offer the student a refund or a credit toward participating in a training course at a later date.

The AAMC Training Group LLN Policy is available on the company website

Bullying and Harassment – Legislation is in place prohibiting any form of bullying and harassment of fellow students, trainers and other staff. This behaviour is unacceptable and AAMC Training has the obligation to provide an environment free from these activities. AAMC Training reserves the right to exclude such persons from the training environment. Such exclusion from the course will not warrant any refund of monies or issuance of any qualification.

AAMC Training responsibility for access and equity

AAMC Training trainers and staff are governed by codes of conduct and legislation to ensure that reasonable responsibility is shown toward Access and Equity issues with respect to the delivery and assessment of the course. These include, but are not limited to:

  • Providing resources and methods of delivery that can include all participants
  • Providing suitable accommodation, facilities and amenities enabling all participants to attend
  • Using appropriate language both contextually and respectfully
  • Ensuring that the trainers, trainees and other staff are participating in a manner conducive to acceptable behaviour.

The AAMC Training Group Access and Equity Policy is available on the company

Legislative and regulatory requirements

For a list of relevant legislative and regulatory guides please visit the VET Legislation page page on the AAMC Training website.

Acceptance of Terms and Conditions

Successful enrolments/purchases and commencement of the course or receipt of the course material or purchase item constitutes acceptance of the above Terms and Conditions. Upon commencement, the student hereby understands and agrees to abide by the Terms and Conditions set out above.




Upon enrolment, the trainee hereby understands and agrees to abide by the Terms and Conditions