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Terms And Conditions

 

 

AAMC Training Terms & Conditions

(Last updated 12/03/2024 V14.2)


All enrolments are subject to these terms and conditions. Occasionally our terms & conditions will change, please remain updated throughout your enrolment. Please note, as of 16 September 2023, enrolment durations have changed.

Unique Student Identifier (USI)

For all Australian citizens and residents undertaking an Australian Qualification courses,you are required under the national AQF standards to provide your USI Number prior to commencing a qualification. If you do not have a USI number, you may apply for one through AAMC Training at enrolment or via the www.usi.gov.au website.

Recognition of Prior Learning (RPL)

RPL is an assessment process that evaluates the competency of an individual that may have been acquired through formal, non-formal and informal learning, to determine the extent to which that individual meets the requirements specified in the training package or VET accredited courses.

You may be required to complete a pre-qualification form to enter this pathway.

  • The course consists of providing a combination of evidence including third party testimonials, and assessor interview.
  • Gap assessments may be required where you cannot provide supporting evidence to satisfy some competency units.

Interview booking cancellation: Failure to notify the assessor of non-attendance 24 hours prior to the agreed interview time will incur a re-booking fee, payable prior to another booking being made.

For more information, see the RPL options for your relevant qualification.

Credit Transfer

AAMC Training recognises equivalent units of competency within Qualifications and Statements of Attainments issued by other Registered Training Organisations.  Credit transfers are granted when the validity and authenticity of a USI transcript, Qualification (including a record of results) or Statement of Attainment is confirmed. Certified copies are no longer deemed acceptable forms of evidence as per the ASQA standards.

For more information about Credit Transfers refer to the Credit Transfer/RPL Info page.

Course delivery method

AAMC Training delivers courses via online and virtual interactive classroom training. Face to face workshops for groups are available upon request.

Course duration / completion period

Qualification and Tier 2 courses – Your enrolment is valid for a period of between 6 and 12 months (excluding Traineeships). Refer to course confirmation for your specific course period.

The enrolment date is deemed to be acknowledgement and accepted by you that the course period has commenced.

During your course, AAMC Training provides regular email reminders of course expiry.

In the instance where a course is superseded by the industry regulator prior to your course expiry, you will be notified to complete the required work prior to the end of the teach-out period or offered a transfer to the new version of your qualification. Your enrolment period will remain unchanged, with the same expiry date.

You may request an extension of up to three months (maximum) within 30 days of your course expiry date. An extension will be dependent on availability and/or approval, and a course extension fee is payable. However, outside of this timeframe of 30 days you will need to re-enrol and be charged a re-enrolment fee (see the Additional Fee Schedule below).

If you are affected by serious illness or exceptional circumstances during your enrolment, you may apply to AAMC Training to extend your enrolment. We will only accept a written application within two months of your circumstances occurring, including supporting evidence from a medical practitioner and/or any other relevant documentation. 

TPB certifications and CPD courses – No extensions apply to these courses.

Course materials

Course material for all delivery methods will be provided online after confirmation of receipt of full payment of the course.

For qualification courses, completion of LLN process and verification of USI must be provided before access to the course material is granted. Any applications for Credit Transfer must also be approved before access is granted. 

Course content is protected by copyright laws and must not be copied, transmitted to or used by any person other than the course participant.

Class sizes

AAMC Training requires a minimum of six (6) students for the virtual classes. Should there be less than six (6) students enrolled, the virtual class may be cancelled, and you may transfer to an alternative virtual class date or receive a partial refund of fees, subject to the above conditions. If you choose to withdraw and have not attempted any assessments then a full refund may apply.

Measures taken to protect the student's course

Should AAMC Training be unable to continue delivering a qualification course, they will arrange for any eligible active student (i.e. someone who has not withdrawn from the course or has not completed their study) to be offered enrolment in a course leading to the same, or comparable, qualification with minimum disruption to their studies. If this option is not available then a refund of the unused portions of their paid tuition fees is required under National Vocational Education and Training Regulator Act 2011. 

The above is subject to the following:

  • the course not commencing;
  • the course ceasing to be provided after it has started; or
  • the full course not being delivered because a sanction has been imposed on the provider.

When a student is relocated, the VET provider receiving the student will make no additional tuition charge for the portion of the course for which the former VET provider has received payment.

Transfers

If you are unable to commence the requested virtual class/workshop, you may transfer to another available course date. These requests must be made at least five (5) working days prior to the course commencement. You may not transfer your enrolment to another student. Online students may upgrade to virtual interactive classroom training for an additional fee. You are not permitted to transfer to a different qualification course once your selected course has commenced. 

Should you enrol into the wrong course, you will be required to pay the difference in course fee (if applicable) to transfer you. Additionally, an administration fee may also apply.

Assessment procedures

Assessments applicable to your chosen course are varied and may include; online quizzes, written assessments, role plays with a third party.

Throughout the duration of the course, assessment support will be available via online queries. However, prior to lodging a query, it is expected that you will have thoroughly read your learner guide and additional resources.

All assessment uploads include a declaration saying that the work and evidence you are submitting is completely your own. This is a binding legal statement, so if it is found that a student has used an outside source (paid or otherwise) to either complete or over-collaborate on their assessments, this will be classified as cheating or plagiarism. 

Outcomes of assessment will be advised by AAMC Training within 10 business days of receipt of the submission. If an assessment needs resubmission, your assessor will provide feedback of further information required. All assessment communication will be via automated email and the learning portal.

You will have three (3) resubmission opportunities without charge. See the Additional Fees Schedule table below for re-assessing charges.

Priority Marking

Priority marking turnaround time for qualification courses is up to 3 business days. This applies to new submissions as well as any rework.  Should you require priority marking, contact our member support team to discuss your requirements. Please note priority marking may not be available during peak times.

Priority marking fees are listed in the Additional Fees Schedule table below.

Plagiarism/Cheating

Plagiarism means to copy information and research from another source and present it as your own work. Some examplesof plagiarism and excessive collaboration may include, but not limited to:

  • Submitting someone else’s assessment as your own
  • Submitting an author’s work without proper referencing/acknowledgement
  • Submitting work generated entirely by artificial intelligence (AI)
  • Share, access, and/or submit study material to/from an online assessment service, paid or otherwise
  • Allowing someone else to submit your work as theirs
  • Submitting the same responses – your work should be your own and show differences, even when working with other students.

If evidence of plagiarism and/or excessive collaboration is established, you will be contacted and advised of the concerns with your submitted work and given an opportunity to respond and/or resubmit. An additional re-assessing fee may be incurred, please see Additional Fee Schedule. If deemed a sufficiently serious breach, your enrolment may be terminated, for which all fees paid are forfeited and non-refundable. If there has been a gross breach, you may be banned from AAMC Training in the future.

In addition to this, it is an authentication requirement that role plays submitted as a video or which are completed with an AAMC Training Group Assessor, that you provide your official photo identification (driver's license, Keypass ID or passport). This ensures we have evidence that you are the person who you are presenting as. Additional instructions are provided in the role play assessments.

AAMC Training’s plagiarism policy is acknowledged during the enrolment process and available on our Student Support page post enrolment.

Results and certificates

You will receive email confirmation of individual assessment results as well as a final email confirming you have successfully completed your course.

For qualification courses, your official certificate and record of results can be accessed from your Learner Portal within 10 days of certification.

All TPB and CPD course certificates will be available immediately in your Members Area under the Learning Centre tab.

Fees and charges

Any individual enrolments with course fees of over $1500 must be paid in two instalments. The first instalment of $1497 is due at enrolment, the balance is due one month after enrolment.

Payments can be made by credit/debit card, direct credit or cheque. Please note, direct credit or cheque payments may delay access to your course whilst payment is verified. All credit card transactions are processed in Australian dollars. GST is not payable on VET Qualification courses. However, GST will be charged on all other services/products.

Additional Fee Schedule (all fees listed are inclusive of GST)

Course Extension Fee (subject to availability and/or approval)

$49 (1 month)

$99 (2 months)

$147 (3 months)

Course withdrawal administration fee*

$147

Priority marking per assessment

$30

Priority marking for all assessments in Recognition of Prior Learning courses

$150

Priority marking for all assessments in Certificate IV in Finance & Mortgage Broking

$200

Priority marking for all assessments in Diploma of Finance & Mortgage Broking Management and Diploma of Business

$300

 Review and resubmission of a plagiarised assessment*

$147 per assessment

Booking cancellation fee for RPL interview/Skills Sign-off Observation/TPB invigilation (unless 24 hour prior notification)*

$50 per booking

TPB assessment invigilation via Zoom

$50 per invigilation

Any student requiring an AAMC Training assessor to conduct a Third Party Observer Skills Sign-off*

$55 per skills sign-off assessment

Re-assessing fee (charged after 3 attempts, at RTO discretion)*

$50 per assessment

Re-enrolment fee (discount only applicable up to 3 months after course expiry)*

20% discount will be applied to full advertised course fee

Certificate reprint (only for archived certificates pre Nov 2021)*

$50

Priority certificate release

$25

Traineeship admin fee – 1st year–State specific*

$500 - $1500

Traineeship admin fee – 2nd year–State specific*

$250 - $750

*Fees also apply to traineeship enrolments 

 

Refunds (applies to qualification courses only)

A full refund will be made in the event the chosen virtual interactive classes or workshops do not proceed. If the student chooses to attend another course, the fees will be transferred to that course.

If a virtual class cancellation is due to unforeseen circumstances, you may defer to a later commencement date. If a refund of fees is requested, AAMC Training will only review the claim when received in writing, explaining the reasons for the request. Evidence will more than likely be required to support the claim. Any claim will be considered at the discretion of AAMC Training and assessed fairly on its merits.

For online and RPL courses, no refund is payable by AAMC Training from the point of course commencement (enrolment payment date). The AAMC Training Group Refund Policy is available on our Student Support and Resources page.

 

Reason for Refund

Notification requirements

Refund

Client withdraws from virtual class schedule

In writing, fourteen (14) calendar days or more prior to the course commencement

100% of the course fee (paid by the client)less $147 withdrawal administration fee

Client withdraws from virtual class schedule

In writing, within seven (7) to thirteen (13) calendar days prior to the course commencement.

50% of the full course fee, (regardless of how much the Client has already paid) less $147 withdrawal administration fee

Client withdraws from virtual class schedule

In writing, less than seven (7) calendar days prior to course commencement.

Nil Refund (IF the cancellation is due to extreme unforeseen circumstances, the refund will be at the discretion of AAMC Training.)

Client withdrawn from the course by AAMC Training Group

After course commencement, due to plagiarism, excessive collaboration and/or  inappropriate behaviour.

Nil Refund

Course cancelled by AAMC Training Group

N/A

100% of the course fee (paid by the client) 

Client withdraws from online or RPL course

At any point

Nil Refund

Privacy policy

AAMC Training records phone calls for training and quality purposes. If you do not wish your call to be recorded you can advise our staff member at the beginning of the phone call.

AAMC Training’s Privacy Policy is acknowledged during the enrolment process and available on our Student Support and Resources page.

Student records

Your record of results/VET transcripts will be available from your online USI record within six months of successful course completion.

Certificates remain accessible in your learner portal after successful course completion.

Feedback/Surveys

AAMC Training values your feedback. Upon completion of your course you will be provided with a link to complete a learner engagement survey regarding your training experience.

Complaints and appeals procedures

AAMC Training’s complaints and appeals procedures may be viewed on our Student Support and Resources page.

Access and equity policies

AAMC Training staff and trainers are governed by codes of conduct and legislation that supports access and equity. These include, but are not limited to:

  • Providing resources and methods of delivery that can include all participants
  • Enabling all participants to attend
  • Using appropriate language respecting cultural diversity
  • Ensuring that everyone behaves in a culturally respectful manner.

The AAMC Training Group Access and Equity Policy is available on our  Student Support and Resources page.

Disabilities

We respectfully request that you inform AAMC Training prior to course commencement of any special needs that you may have across all methods of study. Where training is held at a venue, AAMC Training will ensure that the venue has suitable access, facilities and amenities for all. Email info@aamctraining.edu.au to advise your specific requirements.

Language, Literacy and Numeracy

AAMC Training offers courses and programs that, based on the field of study, requires a comprehensive level of Literacy and Numeracy (LN). The LLN process will provide AAMC Training with information that will guide the level of support you may require. AAMC Training does not discriminate against students or potential students who have been identified as having LLN support requirements.

However, if additional LLN support is required outside of the scope of AAMC Training, you may be referred to a professional organisation specialising in LLN for further assistance. This process and outcome will provide further consideration for you to make an informed decision as to whether to proceed with the enrolment. In a situation where AAMC Training has advised against proceeding until LLN skills reach an appropriate level, AAMC Training will offer you a refund or a credit toward participating in a training course at a later date.

The AAMC Training Group LLN policy is available on our Student Support and Resources page.

Bullying and harassment

Legislation is in place prohibiting any form of bullying and harassment of fellow students, trainers and other staff. AAMC Training has a zero tolerance for bullying and harassing behaviour and will exclude such persons from the training environment. You must not engage in harassment or discriminatory conduct during class or when interacting with our staff. This includes rude or disrespectful communication via email, phone calls, and messages.

Examples of inappropriate behaviour include but are not limited to:

  • threats
  • insults
  • abuse
  • offensive or obscene language in any form

Harassment is:

  • when a person engages in behaviour that is unwelcome or which offends, humiliates or intimidates;
  • aggressive behaviour such as yelling;
  • any activity that disrupts the trainer's management of the class or disrupts other students’ learning;
  • making jokes about a person’s disability, pregnancy, sexuality, age religion and/or ethnicity; spreading rumours.

Such exclusion from the course will not warrant any refund of monies or issuance of any qualification.

Bullying and harassment forms part of the Access and Equity Policy which is available on our Student Support and Resources page, along with other relevant legislative and regulatory guide information.

 

These terms and conditions apply to Funded and/or Traineeship enrolments, in addition to the
Employer Traineeship Disclaimer.

 

Upon enrolment, the student officially understands and agrees to abide by these Terms and Conditions.