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Professional Development Australia-customer service

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Customer Service

This course covers indentifying your customers, understanding and addressing their needs, the steps necessary to surpass their basic needs and generate return business.

This course covers indentifying your customers, understanding and addressing their needs, the steps necessary to surpass their basic needs and generate return business.

Content
Topics covered include:
- What is customer service
- How your attitude affects customers
- Identify and address the needs of your customer
- Use excellent customer service to generate return business
- How to build good will
- How to provide customer service over the phone
- How online tools can aid customer service
- How to deal with difficult customers


REBA CPD approved
This course attracts 2 Elective CPD points for Licensees professional.

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Student Info – AAMC Training Policies

Do you qualify for Credit Transfer /RPL

Contacts

  • Unit 5, 17 Foley Street
    Balcatta WA 6021

    Phone: + 61 8 9344 4088
    Fax: + 61 8 9344 4188
    Email: info@aamctraining.edu.au

System Requirements

  • What computer and software will be needed?
    • Windows XP or Linux based computer with internet connection.
    •  Internet Explorer 8.0 and above OR Mozilla Firefox
    •  Quick Time Player 4 and above
    •  Acrobat reader 6 and above
    •  Adobe Flash Player
    Download speeds
    •  Min 2 Mbps or above speed is required for running video