Professional Development Australia-business etiquette

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Business Etiquette

Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships.

Welcome to the Administrative Support Workshop. Having effective administrative skills are essential in today’s work environment and not only applicable to individuals with Administration in their job titles. Being organised, punctual and effective in your communication, both written and verbal are crucial to us at every level of business. The current business environment is filled with many sources of information, and you have to take that information and analyse it, prioritise it, and process it to the extent where value is achieve for the organization. Good administrative skills reduce the risk of ‘things being missed’. Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time, communicate and collaborate with others effectively. The practices presented in this module will take time to implement as routine into your daily work. However, making the commitment to consistently apply the concepts everyday will in no time at all become second nature.

Workshop objectives
Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today.:
By the end of this workshop, you will be able to:
- Identify what business etiquette is and why it’s important.
- Network with confidence
- Present themselves professionally.
- Understand the importance of dress codes and what they mean
- Understand how to use a business card effectively
- Remember names easily.
- How to conduct themselves at a business lunch
- Understand basic guidelines regarding, grammar standards in all written communication
- Understand telephone etiquette.
- Understand the benefits of international etiquette.
This course attracts 2 Elective CPD points

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Do you qualify for Credit Transfer /RPL


  • Unit 5, 17 Foley Street
    Balcatta WA 6021

    Phone: + 61 8 9344 4088
    Fax: + 61 8 9344 4188

System Requirements

  • What computer and software will be needed?
    • Windows XP or Linux based computer with internet connection.
    •  Internet Explorer 8.0 and above OR Mozilla Firefox
    •  Quick Time Player 4 and above
    •  Acrobat reader 6 and above
    •  Adobe Flash Player
    Download speeds
    •  Min 2 Mbps or above speed is required for running video