It is 8:30 AM and you are on the train and on schedule to arrive at the office on time. Your mobile phone rings, it’s your Manager. “Hi sorry to bother you on your way in but I’m looking for the sales report. I thought it would be on your desk for the board meeting at 9am.” You hesitate before you respond. “I thought the meeting was tomorrow,” you answer with a sinking feeling. There is a long uncomfortable silence, “Come and see me when you arrive,” answers your Manager.
Welcome to the Administrative Support Workshop. Having effective administrative skills are essential in today’s work environment and not only applicable to individuals with Administration in their job titles. Being organised, punctual and effective in your communication, both written and verbal are crucial to us at every level of business. The current business environment is filled with many sources of information, and you have to take that information and analyse it, prioritise it, and process it to the extent where value is achieve for the organization. Good administrative skills reduce the risk of ‘things being missed’. Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.
In this course, you will learn the core skills that will help you use your resources efficiently, manage your time, communicate and collaborate with others effectively. The practices presented in this module will take time to implement as routine into your daily work. However, making the commitment to consistently apply the concepts everyday will in no time at all become second nature.
Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today.:
By the end of this workshop, you will be able to:
- get yourself organised
- manage your time more effectively
- prioritise your time and get things done.
- complete special tasks
- improve your communication skills
- improve your non-verbal communication skills
- empower yourself
- deal with your managers more effectively
- take care of yourself.
This course attracts 2 Elective CPD points