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Financial Planning Australia-process customer complaints

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Process customer complaints

Process customer complaints

How should I process customer complaints?
A business can keep sound health with the blessings of its customers. A business can grow if it deals with its most offending customers with the gentlest tactics. After a point, unhappy or unsatisfied customers can escalate the matters to the extent that they are unwilling to get what they started out wanting. All interactions with the customers should be intended to resolve customer complaints to dodge negative consequences. This course teaches you the approach to take to tackle the problem methodically.

• How to develop understanding towards hostile customers?
• How to take control of hostile situations?
• The more specific do’s and dont’s in hostile situations?
• Finding the most appropriate imminent solution to the problem?

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Student Info – AAMC Training Policies

Do you qualify for Credit Transfer /RPL

Contacts

  • Unit 5, 17 Foley Street
    Balcatta WA 6021

    Phone: + 61 8 9344 4088
    Fax: + 61 8 9344 4188
    Email: info@aamctraining.edu.au

System Requirements

  • What computer and software will be needed?
    • Windows XP or Linux based computer with internet connection.
    •  Internet Explorer 8.0 and above OR Mozilla Firefox
    •  Quick Time Player 4 and above
    •  Acrobat reader 6 and above
    •  Adobe Flash Player
    Download speeds
    •  Min 2 Mbps or above speed is required for running video

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