Process customer complaints
This course provides an overview on how to handle formal and informal negative feedback and complaints from customers.
How should I process customer complaints?
A business can keep sound health with the blessings of its customers. A business can grow if it deals with its most offending customers with the gentlest tactics. After a point, unhappy or unsatisfied customers can escalate the matters to the extent that they are unwilling to get what they started out wanting. All interactions with the customers should be intended to resolve customer complaints to dodge negative consequences. This course teaches you the approach to take to tackle the problem methodically:
• How to develop understanding towards hostile customers?
• How to take control of hostile situations?
• The more specific do’s and dont’s in hostile situations?
• Finding the most appropriate imminent solution to the problem?
COURSE DELIVERY OPTIONS:
For the online delivery option, you will need to have access to a computer with an internet connection.
Your enrolment is valid for a period of twelve months.
1 online multi-choice assessment
CPD Hours - 1
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