Effective CRM Strategies
The course is intended to give you a good acquaintance with the tools used to keep a follow-up of your milestones and continuously improve your customer relationships through feedback.
What strategies lay behind effective CRM?
Customer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer services. The course is a valuable guide for those interested in fostering long-term customer relationship. The course presents you a self-assessment quiz that will help you gain a deeper understanding of factors critical to your business and customers.
The course covers:
• What is CRM?
• CRM self-assessment quiz
• KIT programme
• KIT suggestions and tools
• Client survey Email
• How to write service review letter
• Getting referrals from existing clients
COURSE DELIVERY OPTIONS:
For the online delivery option, you will need to have access to a computer with an internet connection.
Your enrolment is valid for a period of twelve months.
1 online multi-choice assessment
CPD Hours - 1