Business & Management Australia-effective crm strategies

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Effective CRM Strategies

The course is intended to give you a good acquaintance with the tools used to keep a follow-up of your milestones and continuously improve your customer relationships through feedback.

What strategies lay behind effective CRM?

Customer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer services. The course is a valuable guide for those interested in fostering long-term customer relationship. The course presents you a self-assessment quiz that will help you gain a deeper understanding of factors critical to your business and customers. The course covers
• What is CRM?
• CRM self-assessment quiz
• KIT programme
• KIT suggestions and tools
• Client survey Email
• How to write service review letter
• Getting referrals from existing clients

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Student Info – AAMC Training Policies

Do you qualify for Credit Transfer /RPL


  • Unit 5, 17 Foley Street
    Balcatta WA 6021

    Phone: + 61 8 9344 4088
    Fax: + 61 8 9344 4188

System Requirements

  • What computer and software will be needed?
    • Windows XP or Linux based computer with internet connection.
    •  Internet Explorer 8.0 and above OR Mozilla Firefox
    •  Quick Time Player 4 and above
    •  Acrobat reader 6 and above
    •  Adobe Flash Player
    Download speeds
    •  Min 2 Mbps or above speed is required for running video